A Pleasant Surprise

I've been known to get a variety of surprises when I've visited the grocery store. Like the one thing I really needed was out of stock or that they've quit carrying my favorite brand. We're talking Walmart here, folks...at least for the everyday groceries that come in boxes, bottles and cans. Meat, some dairy and even fresh produce are likely to come from somewhere else. I don't have high expectations for the giant retailer; it's a necessary evil in my life.

So when Wayne came home from the produce stand with fresh peaches, not only did I do a little happy dance because I've been craving them, but I also needed to make a quick run to Wally World. Peach crisp was now on the menu for the Fourth and I needed a couple of ingredients to make that happen. Like vanilla ice cream that would melt into a delicious puddle all around the warm, sweet peaches. Thinking about it makes me drool and it hasn't been that long since I consumed some!

Purchases in hand, I surveyed the 20-or-less lines and guessed which one I thought would move the fastest. That usually guarantees the person in front of me will divide her few items up into three separate transactions but it was smooth sailing this time.

The cashier was friendly and we exchanged pleasantries as she started ringing my items. When she picked up my ice cream, she started mumbling something about it being on sale somewhere. I wasn't paying too much attention to her because I don't study the grocery ads when they come out in the paper. Oh, I look through the ones for Publix where I do the rest of my weekly shopping and will take advantage of their sale prices but as far as noting who has what on sale for what amount...I'm just not into that. We were behind a lady at the checkout just a week or two ago who had two pages of prices she was asking Walmart to price match...and they did without so much as the first question, even though she was simply quoting the lower price to the cashier rather than showing her the ad itself.

The next thing I knew, the cashier was saying she thought the ice cream was 3/$10 or 3/$11. Let's just say it's 3/$10, she says as she pressed the price override button. Go, me...a bargain I didn't expect on something I was going to buy anyway. I should have studied the cashier's face so I can get in her line more often.

I doubt Walmart lost any money by the cashier giving me the lower price; they didn't become the powerhouse they are without commanding deeply discounted prices from those they purchase from. What they gained though was a little customer satisfaction and what business doesn't want that. I'm quick to criticize Walmart, and they usually deserve it. It's only fair they get a pat on the back when the surprises they provide are pleasant ones.

Comments

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